Refund & Cancellation Policy

1. Digital Product

D2CRadar is a digital SaaS (Software as a Service) product that provides access to e-commerce store data. As a digital product, all sales are generally final. However, we want you to be satisfied with our Service and have outlined our refund policy below.

2. Cancellation Policy

• You may cancel your subscription at any time through the Billing section in your dashboard.
• Upon cancellation, your subscription will remain active until the end of the current billing period.
• After the billing period ends, your account will be downgraded to the Free plan.
• Cancellation does not entitle you to a prorated refund for the remaining days in your billing period.
• You will retain access to all features of your paid plan until the end of the billing cycle.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical issues: If you experience a significant technical issue that prevents you from using the Service, and our support team is unable to resolve it within 7 business days, you may request a full refund for the current billing period.
• Duplicate charges: If you are charged more than once for the same billing period, the duplicate charge will be refunded in full.
• First-time subscribers: If you are a first-time subscriber and are not satisfied with the Service, you may request a refund within 7 days of your initial purchase, provided you have not used more than 50 credits (reveals or exports).

4. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• You have used a significant portion of your credits (more than 50 credits)
• Your account was suspended or terminated due to violation of our Terms of Service
• You simply changed your mind after the 7-day window for first-time subscribers
• Renewal charges where you forgot to cancel before the billing date (we send reminder emails 3 days before renewal)
• Annual plan refund requests after 14 days from the purchase date
• Downgrade requests (downgrading takes effect at next billing cycle, no partial refund)

5. How to Request a Refund

To request a refund:

1. Email us at support@d2cradar.com with the subject line "Refund Request"
2. Include your registered email address and the reason for your request
3. Our team will review your request and respond within 3 business days
4. If approved, the refund will be processed to your original payment method within 7-10 business days

6. Refund Processing

Approved refunds will be credited back to the original payment method used at the time of purchase. The time taken for the refund to reflect in your account depends on your payment provider:

• UPI: 3-5 business days
• Credit/Debit Cards: 5-10 business days
• Net Banking: 5-7 business days
• Wallets: 3-5 business days

7. Contact

For refund or cancellation queries: